ACES TEAM
MEET OUR TEAM OF EXPERIENCED PROFESSIONALS, WHO ARE DEDICATED TO PROVIDING THE BEST SERVICE IN THE WARRANTY INDUSTRY.
Our staff are experienced, passionate, and determined to help make your life easier. This is why ACES is the only new construction warranty company in Texas that has been awarded for exceptional customer service by the BBB for 7 years in a row!
MAX HOYT
OCT 1936-JAN 2021
Founder
Max was the founder and chairman of ACES Builders Warranty. He was a retired officer of the US Army and was the Executive Vice President of the Greater Houston Builders Association for many years. A proud father, grandfather, and great grandfather, Max enjoyed Mexican food and travel- especially to Hawaii and France. He had a Bachelors's from the University of Nebraska and a Masters from Pepperdine. We all miss him and continue to carry out his legacy with the values he instilled in the company- Fairness & Integrity Above All.
JESSICA JOHNSON
Chief Executive Officer
Jessica has been an integral part of ACES since its founding in 1994, serving in a variety of roles including Office Assistant, Central Texas Representative, IT Manager, and Marketing Director. She currently leads the organization as Chief Executive Officer. Jessica brings an entrepreneurial mindset to her work, having launched a successful online business while still in high school. A dedicated mother of three active boys, Jessica is deeply involved in her community. She enjoys reading, traveling, and volunteering through the Junior League and at her sons’ schools. She holds a Bachelor’s degree from the University of Southern California and a Master’s degree from San José State University. In addition, she is licensed in both Real Estate and Property & Casualty Insurance.
LESLIE WOODS
Senior Vice President
Leslie is the Senior Vice President of ACES and is highly involved in the Greater Houston Builders and Austin Builders Associations. She is a nationally recognized Spike award recipient and is a resource for all in the Houston building industry. Leslie has two children- her son is currently serving in the US National Guard, and her daughter is a Physical Therapist. She is the proud grandmother of two darling children; she loves being out in nature and caring for her large dog. Leslie holds an active Property and Casualty Insurance license.
HAILEY HACKETT
Lead Warranty Administrator
Hailey is our sweet and kind Warranty Administrator who is originally from Louisiana but is now a proud Texan! She enjoys staying busy and is always looking for ways to help our staff and customers. When she’s not making an impact at work, Hailey enjoys spending time with her husband and their two boys. You’ll often find her reading a good book or enjoying family activities.
BROOKE PAPPAS
Business Development
Brooke, who grew up in a big Greek family, is a proud, native Houstonian. Having been around the building industry her whole life, she is enthusiastic about helping to enhance builders’ relationships with their homeowners. She has seen & understands what it takes to deliver exceptional homes and build an outstanding reputation in this industry. Brooke enjoys spending time with her husband, daughter, and spunky blue heeler as they remodel their 80s home. She also loves to hunt in Rocksprings, TX. She holds her Bachelors and Masters degrees from the University of Houston. Go Coogs!
LISA RUSSO
Resolution Facilitator
After graduating from East Texas Baptist University, Lisa went on to own and operate her own business for 20 years. Over the past eight years, Lisa has successfully held several positions at ACES, before she found her passion - dispute resolution. She thrives in facilitating peaceful, mutually acceptable resolutions for both builders and homeowners through her extensive knowledge of the warranty agreement and her expert communication skills. In her free time, Lisa enjoys reading, weight lifting and hiking, as well as spending time with her husband and three grown children.
SARAH SENTERFITT
Resolution Facilitator
Sarah is one of our amazing ACES Resolution Facilitators and brings a wealth of experience to our team. Sarah assists with State legislative changes, has worked closely with TAB, and holds degrees in. She is the mother of two incredible children in college. In her free time, she enjoys travel and spending time with her family. Sarah has experience with complex legal matters and is always looking for a positive outcome for all parties involved.
ALICIA DREW
Administrative Assistant
As the Administrative Assistant at Aces Builders Warranty, Alicia Drew is passionate about prividing exceptional customer service. With a background in Office Management and Banking, she excels at ensuring smooth operations and brings a detail-oriented approach to every project. Outside of work, Alicia is a devoted wife and mother of two who enjoys gardening, writing, and reading—pursuits that inspire her creativity and provide balance. She is dedicated to creating a positive work environment and continually striving for excellence in all she does.