INTERVENTION PROCEDURES

To Initiate Intervention:

• Send Request in Writing to ACES Office:

• Email Request to info@ACESBuildersWarranty.com  OR

• Fill Out Request form at acesbuilderswarranty.com/file-a-request

• Include Attempts to Resolve and Contact Info

• ACES Staff will Contact you to Schedule an Inspection

At the Inspection Expect:  (A Fair and Unbiased Look at the Complaint in Person)

• Who?: the Homeowner, the Builder, and a neutral Inspector

• What?: A Walk Through of the Problem(s) with Inspector

• When?: At a Time Scheduled in Advance

• Where?: At the Residence Covered by the Warranty

• Why?: To Examine Problems with a Third-Party Inspector

After the Inspection:

• The Inspector will Write a Report (about a week or two)

• Inspector determines responsibility under the warranty.

• ACES will Send the Report to Builder and Home Owner