office: (281) 362-5413   |   email: click here

Intervention Procedures

To Initiate Intervention:

  • Send Complaint in Writing to ACES Office:
  • Email Complaint to  OR
  • Fill Out Complaint form at Include Attempts to Resolve and Contact Info
  • ACES Staff will Contact you to Schedule an Inspection

At the Inspection Expect:  (A Fair and Unbiased Look at the Complaint in Person)

  • Who?: the Homeowner, the Builder, and a neutral Inspector
  • What?: A Walk Through of the Problem(s) with Inspector
  • When?: At a Time Scheduled in Advance
  • Where?: At the Residence Covered by the Warranty
  • Why?: To Examine Problems with a Third-Party Inspector

After the Inspection:

  • The Inspector will Write a Report (about a week or two)
  • Recommendations to Solve the Problem will be Given
  • ACES will Send the Report to Builder and Home Owner
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