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How it Works

Program Steps


Builder Enrolls Home
in ACES program


Problem arises
and is reported to ACES


ACES inspectors
report a recommendation

 

Enroll a Home


Provide buyer a sample
at Earnest Money Contract


Provide buyer a warranty
book at closing


Send signature form to ACES
with check for the enrollment fee

 

 

File a Complaint


Builder or Buyer sends complaint
to ACES in writing


ACES Intervention with
builder, buyer, and inspector


Resolution recommended
based on inspector’s report

 

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