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How it Works

Program Steps

Builder Enrolls Home
in ACES program

Problem arises
and is reported to ACES

ACES inspectors
report a recommendation


Enroll a Home

Provide buyer a sample
at Earnest Money Contract

Provide buyer a warranty
book at closing

Send signature form to ACES
with check for the enrollment fee



File a Complaint

Builder or Buyer sends complaint
to ACES in writing

ACES Intervention with
builder, buyer, and inspector

Resolution recommended
based on inspector’s report


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