Our performance standards set the industry standard by defining clear, concise builder and homeowner expectations. Also, it is easy to enroll homes in ACES and our goal is to provide exceptional customer service in all situations. Finally, we help homeowners and builders save time and money by quickly and efficiently resolving disputes.
At ACES Builders’ Warranty, we are dedicated to our community and support our troops through Operation Finally Home, scholarships to local students, and encourage industry improvement by offering educational seminars and supporting many local builder’s associations. We are proud members of home builders associations across the state and are currently the only gold star rated warranty company by the BBB.
A decent residence can and should be within the reach of every American family; American residences should be well designed, well constructed, and well located in attractive communities with educational, recreational, religious, and shopping facilities accessible to all; and American residences should be built under the free American enterprise system.
ACES Builders’ Warranty is a proud supporter of Operation Finally Home and is fully dedicated to our nation’s troops. ACES is also actively involved with Habitat for Humanity across the state and provides scholarships for local children in the Houston community. We support the Texas Children’s Hospital because we believe that the future of America lies within our youth. ACES is a strong proponent of our community and our troops!
The ACES Builders’ Warranty provides clearly written performance standards describing the builder’s responsibilities during the first year of warranty, first and second years on mechanical systems, and a full ten years on the major structural integrity of the home. It also provides homeowner maintenance tips and assigns responsibility for these items.
ACES is the only BBB gold star rated warranty company in Texas. We have received BBB Awards for outstanding customer service in 2016, 2017, and 2018. In addition, ACES received a Houzz award for excellent service in 2017. Our founder and President, Max Hoyt, won a Bronze Star Medal in the United States Army. In addition, our VP, Leslie Woods, is a member of the National Association of Home Builders Spike Wall of Fame. Jessica Johnson, our CEO, is the recipient of many scholarships and awards including the Rotary Club of The Woodlands and the Houston Lions Club.